Shipping policy

At Roost Labz, we’re committed to getting your order shipped quickly and safely.

Order Processing

Orders are typically processed within 1–2 business days after they are placed. Orders are not processed or shipped on weekends or major holidays.

During product launches, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping

We currently ship to addresses within the United States.

Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package.

Delivery times vary based on your location and the shipping method selected at checkout.

Incorrect Shipping Information

Please verify that your shipping address is accurate before placing your order. Roost Labz is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at info@roostlabz.com within 7 days of the expected delivery date. We’ll work with the shipping carrier to help resolve the issue as quickly as possible.

Questions

If you have any questions about your order or shipping, please contact us at info@roostlabz.com. We’re always happy to help.